Privacy Policy

Information we collect

We only collect what we need to answer an inquiry and deliver an event. Most of it you give us directly through the inquiry form, email or a phone call.

• —Contact details: name, email address and phone number
• —Event details: date, venue, city, guest count, event type and your notes
• —Booking and payment records: signed agreements, invoices and payment confirmations processed by our payment provider
• —Correspondence: emails, text messages and call notes related to your event
• —Technical data: IP address, browser type, pages viewed and referring site, collected automatically

How we use it

We use your information to respond to your inquiry, prepare a quote, plan and perform at your event, invoice you and keep required business records.

With your separate consent, we may send occasional updates about availability or new offerings. You can withdraw that consent at any time and it does not affect service you have already booked.

Payment information

We do not store card or bank details on our systems. Payments are processed by third-party providers under their own privacy terms.

We receive only confirmation of payment and the last four digits of the instrument used.

Photography and recording

We may photograph or record short clips at public and venue events for portfolio and social media use. At private events we do not photograph, record or publish anything, including guest lists, unless you give written permission.

If you would like footage of your event removed from our channels, write to us and we will take it down.

Who we share it with

We do not sell your personal information. We share it only where it is necessary to run the business:

• —Service providers: booking, invoicing, email, scheduling and website hosting platforms
• —Event partners: your venue, planner or AV team, where coordination requires it
• —Substitute performers: only the run sheet details needed if a named replacement covers your date
• —Legal and accounting: our advisors, or authorities where the law requires disclosure

Cookies and analytics

This site uses cookies to keep it functioning and to understand how visitors use it. Analytics cookies are optional and only set with your consent through the cookie banner.

You can clear or block cookies in your browser settings. Blocking essential cookies may affect how parts of the site work.

How long we keep it

Inquiries that do not become bookings are deleted after twenty-four months. Booking records, contracts and invoices are kept for seven years to meet tax and accounting obligations. Marketing contacts are kept until you unsubscribe.

How we protect it

Access to client information is limited to the people who need it. Accounts are protected with strong passwords and two-factor authentication, and devices are encrypted. No system is perfectly secure, but if a breach affects your information we will notify you and the relevant authority as required by law.

Your rights

Depending on where you live, you may have the right to:

• —Ask what personal information we hold about you and receive a copy
• —Ask us to correct information that is wrong or incomplete
• —Ask us to delete information we no longer need to keep
• —Object to marketing at any time, or withdraw consent you gave earlier
• —Ask us not to sell or share your information, which we do not do in any case

Children

Our services are directed at adults. We do not knowingly collect personal information from anyone under sixteen. If you believe a minor has given us information, contact us and we will delete it.

Changes to this policy

If we change how we handle personal information we will update this page and revise the date at the top. Material changes affecting existing clients will also be sent by email.